We have a new TV - eventually!
Sam has been very productive selling things on Amazon and Ebay that we don't use any more - games, projector, home plugs, my old, refurbished laptop and a few other bits. She raised enough money to buy the TV with - and we have some extra bits to sell that we will buy a sound bar with to go with the TV.
Sam ordered the TV on Amazon - a Sony 3d HD all singing one that is big enough for our living room. Amazon told us it would arrive on Tuesday. Sam and I were both home on Monday as it was a snow day for us both - and apparently City Link tried to deliver the TV then - a day early and without us or the dogs hearing them or them putting a card through the door! We didn't know this until Tuesday evening after I got home from work and found a card through the door from City Link saying they had tried to deliver it while I was out. I tried to rearrange delivery but was unable to do it on line - so I rang to speak to a person! This person told me I couldn't have it redelivered without authorisation from Amazon as they had already tried to deliver twice. The person emailed me a photo of our front door to show that they had been - although this could have been taken on Tuesday!
After some negotiation the person at City Link said she would arrange for the TV to be redelivered the next day - Wednesday, my day off! At about 10.00 I checked the tracking and our TV showed as still in the warehouse. I rang City Link again - and got a different person. He aid he would ring the delivery site and find out if our TV was on a vehicle - it wasn't! He couldn't explain why but just said it had not been loaded despite being on the delivery list. I was not best pleased!
My next move was to ring Amazon and speak to someone there. I got a very nice man who spoke to City Link and told them they would have to deliver the TV after 1.30 on Friday. I finish work at 1.00 so that should give me time to be home before they arrive - guess what? They arrived early! Luckily I had managed to leave work at 12.30 so when I got in at 12.45 the delivery man was just walking away from the house. I shouted to him and he told me I was lucky I had caught him. When I said Amazon had arranged delivery for after 1.30 he told me City Link don't do timed deliveries!
After all the hassle we are very pleased with the new TV and watched our first 3D film on it - Hugo, which was very enjoyable!
1 comment:
good plan leaving work early or it would have been another missed delivery...poor comms between amazon and citylink.
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